Hybrid Zendesk Architect: Platform & Integrations Lead
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-14
Listing for:
Your ITeams Sp. z o.o.
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Your ITeams Sp. z o.o. in Cracow is seeking a Zendesk Technical Architect to steer platform direction, integrations and scalability for a global customer support ecosystem.
The role combines design, governance and hands-on leadership across Digital, Product and Engineering teams in a hybrid setup. Responsibilities include owning the Zendesk roadmap, optimizing workflows, and driving AI-driven self-service while maintaining enterprise-grade integrations and standards.
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