IT Assistant; resource pool Warsaw​/Poland

We are looking for an IT Assistant to work for a multinational client, the European Border and Coast Guard Agency (FRONTEX), located in Warsaw/Poland.

Candidate should be citizen of member states of the European Union (EU):
European Union nationality
.

• Market rates
• Polish employment contract (interim/temporary)

Warsaw, Poland

Interim employment

Frontex, the European Border and Coast Guard Agency, supports EU Member States and Schengen-associated countries in the management of the EU’s external borders and the fight against cross-border crime. Frontex is a centre of excellence for border control activities at the EU’s external borders, sharing intelligence and expertise with all Member States and with neighbouring non‑EU countries affected by migratory trends and cross-border crime.

To provide support in specific Information Technology (IT) areas to a specific Division or Unit in Frontex.

• to provide basic support in administration of different IT systems;
• to consolidate access management services to different IT systems;
• to support the workflow and tasks of the entity by processing and monitoring the incoming requests;
• to support end user specific IT systems testing;
• to maintain data and databases;
• to prepare and follow-up IT‑related reports.

• Essential: Successfully completed secondary education or higher education, preferably in the field of IT.
• Advantageous:
  • university degree in the field of computer science

• Essential: Minimum 2 years of professional experience in the field of:
  • computer networks and systems, software and communication maintenance, or
  • inventory control or warehouse environment maintenance or management.
• Experience in assisting users with queries or problems related to PCs, peripherals, networks and office automation tools (MS‑Office);
• Experience in diagnosing and resolving incidents and service requests;
• Good knowledge on Microsoft Operating Systems and Microsoft Technologies to be verified at the interview;
• Advantageous:
  • previous professional experience in IT supporting tasks;
  • ICT equipment, accessories and spare parts stock control;
  • experience in information management.

• Expert knowledge on Microsoft Operating Systems and Microsoft Technologies support;
• Expert knowledge of hardware environment (PC, printers);
• very good skills in the main MS Office software (mostly MS Excel);
• Advantageous:
  • Knowledge and experience in working with databases;
  • Experience in professional layout tools such as Adobe Creative Suite (especially InDesign and Acrobat Pro) or MS Office Publisher.

• Essential:
  Very good command of oral and written English (Minimum B2 level)
• Advantageous:
  • Knowledge of additional EU language.

• very good trouble shooting skills and experience in a first line support function;
• high responsibility and ability to take initiative; high level of service orientation;
• strong clerical skills related with organizational and recording responsibilities;
• ability to work under pressure and experience in organizing work and prioritizing accordingly, ability to work in a team;
• ability to communicate efficiently at all levels internally and externally and in appropriate manner;
• being capable to carry out physical work (if needed).