Coupa System Administrator

The Coupa System Administrator is responsible for the day-to-day operations, support, and stability of the Coupa platform. This role ensures smooth system performance by managing incidents, troubleshooting issues, supporting end users, and maintaining system configurations.

• Timely resolution of incidents and service requests based on SLA targets.
• Enables high system availability and performance.
• Effective communication to end users during incidents and changes.
• Minimal disruption during Coupa releases and updates.
• Continuous improvement of support processes.

• Incident Management & Support:
  Monitor, log, prioritize, and resolve incidents.
• Troubleshooting:
  Diagnose and fix procurement, invoicing, and supplier issues.
• End User Support:
  Communicate and assist users effectively.
• System Administration:
  Manage roles, access, and configurations.
• Change & Release Support:
  Assist in deployments and UAT.
• Continuous Improvement:
  Enhance processes and documentation.

• Strong communication and customer-service mindset.
• Experience with Coupa administration.
• Understanding of Source-to-Pay processes.
• Experience with incident management and troubleshooting and familiarity with ticketing tools.

• Flexible working format - remote, office-based or flexible.
• A competitive salary and good compensation package.
• Personalized career growth.
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more).
• Active tech communities with regular knowledge sharing.
• Education reimbursement.
• Memorable anniversary presents.
• Corporate events and team buildings.
• Other location-specific benefits.
• Not applicable for freelancers.