Customer Support Specialist - Financial Markets - GMP

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement. We offer a flexible, innovative environment where your ideas matter and your career can thrive. Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings.

Our mission is to safeguard financial markets through smarter, future‑ready solutions.

We are seeking motivated and customer‑oriented professionals to join our Global Support team as a Customer Support Specialist for our Financial Platforms. In this entry‑level role, you will be the first point of contact for clients using our suite of financial software applications for regulatory banking, risk, and tax. You will provide product support while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model—and build a strong foundation in the financial technology industry.

• Business and Functional Troubleshooting:
  Serve as a primary support contact for clients using our financial reporting products, resolving inquiries related to business rules, configurations, and report outputs.
• Investigate data discrepancies, reporting logic, and system behavior using internal tools, configuration review, and log analysis.
• Guide clients through issue resolution while ensuring clear, structured communication and high service quality.
• Work closely with technical and product teams to ensure client issues are resolved thoroughly and effectively.
• Global Incident Handling:
  Participate in a rotating on‑call schedule for urgent support needs during weekends or outside of local business hours, ensuring seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high‑priority or platform‑wide incidents, maintaining clear internal communication and documentation.
• Additional Scope:
  Contribute to cross‑functional initiatives aimed at enhancing support processes and product features, and support the development of internal knowledge base content and client‑facing documentation.

• Preferred:
  Bachelor’s or Master’s degree in Finance, Economics, Business, Information Technology, or a related field.
• 0-2 years of experience in customer service, business analysis, or working with financial software solutions; recent graduates with relevant internship experience are encouraged to apply.
• A strong interest in technology and finance, with a desire to learn about financial regulations, capital markets, and software solutions.
• Excellent problem‑solving and analytical abilities, with keen attention to detail.
• Familiarity with basic technical troubleshooting (e.g., reviewing logs, user access, configurations, SQL queries).
• Exposure to Java‑based applications and cloud frameworks (e.g., AWS, Kubernetes) is a strong plus.
• Excellent verbal and written communication skills in both German and English are required; additional proficiency in French is also advantageous.
• Familiarity with ticketing systems (Jira, Zendesk) or agile methodologies (Scrum) is a plus.

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high‑pressure or time‑sensitive situations.
• Client‑focused and collaborative, with a service‑oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.

Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.