Information Technology
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-22
Listing for:
Amcor
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Technical Support
Job Description & How to Apply Below
The IT Support Specialist is responsible for delivering reliable IT services across one or more Amcor sites, supporting up to 300 managed devices per FTE, including PCs, servers, printers, and network equipment. The role oversees end-to-end IT service delivery, including user support, IT asset management, procurement, configuration, repairs, licensing, security, phone systems, and local IT projects and budgets. Additionally, the IT Support Specialist communicates upcoming changes and projects, promotes best practices, delivers end-user training, and ensures all operational activities comply with global IT standards and security policies.
KeyJob Accountabilities
- Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
- Responsibility for the implementation of Global IT shared service standards and support processes across the site(s) they work with
- Responsible for the quality of the IT services delivery at the sites
- Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
- Coverage of critical issuesat the sites
- Security (alignment with IT policies)
- Asset Management
- Installing / repairing hardware
- Application/software troubleshooting
- Printer and multi-function device management
- Data backup and restore
- Infrastructure Testing
- Support for setup of LAN switches and Access Points (wired and wireless)
- Management of the network documentation
- Management of the monitoring tools used to monitor the network equipment and servers
Maintaining and administering server related activities such as patching, updates etc.
- Major events support
- Technical education in computer science or equivalent experience/studies
- Bachelor’s degree in computer scienceisadvantageous
- Any Windows/Cisco certifications are a plus
- Ability tomultitaskand handle high volumes in a fast-paced and demanding environment
- Strong interpersonal and communication skills
- Fluency in Polish and English communication (spoken, written); other languages will be considered an advantage
- Projectexperienceis advantageous
- Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
- Knowledge of server virtualization
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