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IAM Operations Manager
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-27
Listing for:
Strativ Group
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Cybersecurity
Job Description & How to Apply Below
- Lead the operational management of identity lifecycle processes, including onboarding, role changes, and offboarding activities across the organisation
- Ensure IAM services are delivered in line with agreed service levels, proactively managing incidents, requests, and operational issues to minimise disruptions
- Coordinate and oversee internal support teams and external service providers to maintain a reliable and efficient IAM services
- Develop, maintain, and improve operational documentation, technical procedures, and knowledge articles to support consistent service delivery
- Manage platform maintenance activities, including system monitoring, health checks, upgrades, patch management, and performance optimisation
- Support governance and compliance initiatives by ensuring identity controls align with internal policies, audit expectations, and regulatory obligations
- Assist with periodic access reviews, segregation of duties (SoD) controls, remediation activities, and audit responses
- Produce regular operational reporting, highlighting service performance, KPIs, trends, risks, and improvement initiatives
- Identify opportunities to automate manual processes, improve efficiencies, and enhance the overall user experience
- Demonstrated experience managing enterprise IAM operations within complex corporate environments
- Strong understanding of identity lifecycle management, access governance, authentication, and authorisation principles
- Experience working with enterprise IAM or IGA platforms such as RSA or Saviynt
- Knowledge of IT service management frameworks, operational governance, and service improvement practices
- Familiarity with audit, compliance, and regulatory standards affecting identity and access management
- Excellent stakeholder management and communication skills with the ability to engage both technical and business audiences
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