IT Service Operation Support Junior
Listed on 2026-07-30
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
We are currently looking for IT Service Operation Support Junior. This role ensures the secure and reliable daily operation of the H+S Polatis Poland infrastructure while working closely with the corporate IT team. It provides on-site 1st‑level user support, resolves user issues, and monitors system performance to prevent disruptions. The position involves work across 2 manufacturing plants (Nawojowa Góra and Pisary).
Yourtasks:
- Provide 1st‑level user support, handle service desk tickets (Ticket Xpert/ITIL), perform diagnostics, and resolve issues.
- Deliver hardware/software support, set up new users and equipment, manage the device pool, and maintain documentation.
- Monitor and elevate incidents according to SLAs, collaborate with IT teams, share knowledge, and identify risks.
- Execute project tasks, analyze business requirements, and support the PM with input and estimates.
- Document requirements, work with stakeholders, deliver end‑user training, and report progress and issues.
- ICT University degree in computer systems design or computer science or equivalent experience with 2 years work experience.
- Hands‑on experience with 1st and 2nd level IT support (hardware and user) or internship in an IT department
- Experience supporting connectivity, personal computers, and laptops
- Experience with support software e.g. SharePoint, Microsoft O365
- Win
10 and Win
11 - Application Operations (Help Desk)
- Monitor IT Infrastructure:
Servers and System - Passion for technology and knowledge of technical systems
Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience. Your employment and development is at the heart of our "Fundamentals". We have an entrepreneurial and collaborative culture within the business. By joining HUBER+SUHNER Polatis, you will not only become part of a rapidly growing work environment, but you will also receive a competitive compensation package and enjoy a host of additional benefits that will help you and your family be healthy and live well:
- quarterly and annual bonus scheme
- co‑financed Sports Packages (Medicover Sport)
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