Technical Support Engineer (Edge Cloud

Job Description

Your Responsibilities:

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Cloud.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers’ business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

The worldes digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore,
youll help design and deliver that foundation for an AI-driven world.

Were a global provider of infrastructure and software solutions for
AI, cloud, network, and security,powering everything from real-time communication and streaming to enterprise AI and secure web applications. With
210+ edge locations, 50+ cloud regions, and thousands of GPUs,your work here can reach users and businesses across the globe.

You1ll collaborate with leading technology partners such as
Intel, NVIDIA, Dell, and Equinix,and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry?Join a global team of
550+ professionals
building infrastructure and software that supports the entire digital ecosystem.

We are currently looking for a Technical Support Engineer.