Senior Cloud Operations Engineer, Databases

Pega Poland is a leading technology hub in Europe, driving innovation and delivering cutting-edge software solutions. Employees are encouraged to collaborate, develop their skills, and share their expertise in an open and supportive environment.

In addition to our passion for technology, we value an inclusive work environment and engaged community, care deeply of wellbeing of our employees by providing wellness programs and social initiatives.

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Krakow, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.

At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

• Own database reliability, automation, and performance as we grow our platform.
• Handle alerts, incidents, service requests and changes within SLA.
• Own customer escalations.
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems.
• Use AWS Database Migration Service (AWS DMS) to migrate Pega On-Premise clients to Pega Cloud quickly, securely, and with minimal downtime and zero data loss.
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services.
• Create and maintain operational runbooks.
• Identify the needs and build tools to automate repeated operational tasks and reduce toil.
• Manage multiple projects simultaneously and able to adapt to changing business goals.
• Participate in after hours on-call rotation including weekend shifts.

• Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service.
• You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills.
• Works well with cross-functional global and remote teams.
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements.
• Comfortable working in a fast-paced, enterprise environment.
• Possess customer obsession and proven empathy towards customers.

You are skilled in Postgres / MongoDB
, AWS Cloud, Linux, Middleware and Dev Ops Technologies, and have accomplished the below:

• 5+ years of operational or engineering experience of building and maintaining mission critical production database systems in a global enterprise.
• 5+ years of experience with enterprise scale Linux Administration.
• 2+ years of hands-on operational experience with Amazon Web Services (AWS). Exposure to additional public clouds such as GCP or Azure, a plus.
• Deep understanding of PostgreSQL server architecture, RDS database internals and their administrative tasks including installations, upgrades, monitoring, backup, and recovery.
• Experience with AWS Database Migration Service (AWS DMS) including analyzing source tables/data to create appropriate DMS tasks for efficient data loads.
• Strong understanding of SQL in the context of driving optimal application performance.
• Experience…