IT Support Engineer III

Company:

796 Shop Runner Poland sp. z o.o.

Address:

Mogilska 43 Street

Scheduled Weekly

Hours:

40

Worker Type:

Regular

Posting Start Date

29-Jul-2026

Posting Close Date:

Job Family:

FDW: IT Support Tech

Position Summary:

As a Support Engineer, you will work with different systems, software, and hardware, providing desktop and application supportin accordance with policies & Fed Ex Dataworksprocedures .

• Managea large number ofrequests and prioritize effectively;
• Work across time zones with team members;
• Provide first and second level desktop and application support to employees;
• Manage IT issues related to Employee's onboarding and offboarding while providing support to office networking and hardware;
• In cooperation with the supervisor/ manager, run own projects & initiatives related to IT administration;
• Automation of manual tasks;
• Testing,analyzing and creating documentation.

• Bachelor's Degree in computer science, engineering, or information systems or related field and/or equivalent formal training or work experience;
• Twoto Four (2-4) years' work experience in IT support & administration role
• Experience with an Office
  365 environment,CISCOmeeting rooms;
• Experience with troubleshooting and replacing Apple, Dell, and Microsoft hardware parts;
• Experience with remoteassistancetools;
• Experience with writing scripts in Python;
• English Language:
  Speaking and Writing;
• Understanding of ITIL framework/methodology;
• Background knowledge of operating systems including Microsoft Windows and macOS environments.

• Great partners to work with - sharp engineering minds working on challenging projects;
• Support from day one, including onboarding training and hands-on, on-the-job learning opportunities;
• Tuition Assistance Program to support your continued education and professional development;
• A comprehensive benefits package, including life insurance, private healthcare, a sports card, and a lunch subsidy;
• Employee Assistance Program offering confidential support for you and your family during challenging life situations;
• Flexibility through remote or hybrid work options, enabling a healthy work-life balance.

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Fed Ex Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed Ex decision, policy or activity. Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The Fed Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970's.