Auto Subrogation Recovery Representative

Alacrity Solutions

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs.

By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit

This position, as a Auto Subrogation Recovery Specialist is responsible for supporting the Alacrity Subrogation recovery efforts, inclusive be not limited to the identification, investigation, negotiation and settlement & recovery or closure without recovery as approved, of all cases assigned to the recovery representative. Good judgment and expert knowledge of the tenants of insurance together with prior claims handling is necessary to properly perform all functions.

• Regular and reliable attendance is an essential function of this position.
• The representative will seek to maintain 100% closing ratio through the appropriate disposition of cases assigned.
• Outstanding Customer Service will include all communications with clients, policyholders, adverse parties, adverse carriers, vendors, public adjusters, counsel and virtually any person who is associated with the case being handled.
• Familiarizes themselves with Client Repository and Special handling located in RMS, within each claim file.
• Receives, reviews new and re-assignment files, and conducts investigation to determine and pursue subrogation. Inclusive of interviewing client policyholders, injured claimants, and adverse parties.
• All new assignments must be worked within 24-hours of receipt.
• Open Outlook emails must be zero’s out within 48-hours of receipt. All correspondence must be placed in the Notes Section of Spartan
  
  RMS.
• Takes note of the Loss State, Negligence Rule and Statute of Limitations on each file handled, and closely monitors the statutes of limitation, statutes of repose, and for WC cases, the Statutory Rules for Direct Actions and Lien Recoveries by state.
• As the facts of the loss are investigated, updates Summary Screen Cause of Loss, Case Highlights, Liability Assessment and Plan of Action on every case as needed, and very importantly, the Plan of Action with anticipated “Next Steps.”
• Reviews and adds to the POI – Party of Interest Module to capture all parties involved in the loss, including the insured, adverse party, adverse carrier, witnesses, police, public adjuster, engineers, Third-Party Administrators and SIR entities.
• Determines if any adverse party is a municipality requiring that we send a 90-Day Notice of Claim via Certified Mail to protect the statute of limitations.
• Makes all necessary phone calls, or sends email inquiries to obtain all loss facts which will allow for the most judicious pathway to case conclusion, either by settlement and recovery or write-off file closure.
• Copies of Emails pertaining to files must be placed in the file Note Section by hitting.
• Sends Demands or Subro Notices out as early as possible on all cases assigned and diaries the case appropriately for follow-up.
• Contacts adverse carriers and SIR corporations to negotiate and make every effort to bring each file to an amicable settlement, or prepares file for the next steps, whether arbitration or litigation.
• Understands the tenants of Arbitration Forums, and writes clear meaningful contentions which will establish liability against the adverse party.
• Files arbitration contentions on all cases involving damage disputes as well as liability disputes.
• Maintains claim file diaries which are deemed to be current within 5-days.
• Continually updates Detailed Status in RMS to clearly identify current file activity and…