Director, Service Solutions

Director, Service Solutions

Remote, France

We are seeking an experienced and commercially minded leader to lead our EMEA Services Solutions organisation. This role sits at the intersection of Sales, Account Management, Professional Services, Customer Success, and Alliances, and is responsible for driving the growth, positioning, and evolution of the services business across the region. As Director, Services Solutions Management, you will lead a team of highly skilled Services Sales professionals who help customers maximize value from their technology investments.

You will be responsible for shaping go‑to‑market strategy, driving commercial performance, strengthening executive relationships, and ensuring services remain a strategic differentiator throughout the customer lifecycle. This is a leadership position requiring a balance of commercial acumen, strategic thinking, organisational leadership, and executive influence. The successful candidate will be equally comfortable engaging with C‑level customer stakeholders, partnering with senior internal leaders, developing high‑performing teams, and navigating complex commercial opportunities.

As organisations increasingly focus on business outcomes, workforce transformation, AI adoption, and value realisation, this role will play a critical part in evolving how services are positioned, sold, and delivered.

• Define and execute the regional services sales strategy aligned to broader business objectives.
• Translate corporate priorities into actionable plans that drive growth, customer value, and organisational effectiveness.
• Contribute to the evolution of service offerings, go‑to‑market approaches, operating models, and customer engagement strategies.
• Provide leadership during periods of organisational change, ensuring clarity, alignment, and execution.

• Own regional services sales performance, including bookings, pipeline health, forecast accuracy, and strategic growth initiatives.
• Drive services attach and expansion opportunities across both new and existing customers.
• Partner with Sales, Account Management, Customer Success, Professional Services, and Alliances leadership to maximize commercial outcomes.
• Ensure disciplined opportunity management and effective execution against regional targets.

• Act as an executive sponsor and trusted advisor on strategic customer opportunities.
• Engage senior customer stakeholders to understand business priorities and align services strategies to desired outcomes.
• Support complex commercial negotiations, service strategies, and transformational initiatives.
• Represent the organisation in executive‑level customer discussions and escalations when required.

• Lead the continued evolution from implementation‑focused selling toward business outcome and value realisation conversations.
• Establish best practices that strengthen executive engagement, business consulting, and value‑based positioning.
• Ensure teams are equipped to articulate how services accelerate adoption, business transformation, and measurable outcomes.
• Promote a customer‑centric approach that prioritises long‑term success over short‑term transactions.

• Lead, develop, and inspire a high‑performing team of managers and individual contributors across the EMEA region.
• Build organisational capability through coaching, mentoring, succession planning, and talent development.
• Foster a culture of accountability, collaboration, continuous learning, and operational excellence.
• Create clear performance expectations and ensure alignment to strategic priorities.

• Drive adoption of innovative…