Client Operations Manager — SLA & Change Leader
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-09-09
Listing for:
Strada
Full Time
position Listed on 2026-09-09
Job specializations:
-
Management
Client Relationship Management, Project & Program Management, Operations Management
Job Description & How to Apply Below
Strada is seeking an experienced client delivery professional to manage end-to-end relationships and contract delivery. You will work closely with Account Management to ensure accurate revisions, oversee change requests, and monitor SLAs and KPIs to drive performance across global clients.
The role involves leading service reviews, coordinating with internal teams, and guiding the transformation and product functions to implement automation.
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