Quality Assurance Engineer

As a dynamic multinational tech company operating in 50 countries, we drive innovation and create projects that shape the future and greatly enhance the quality of life. You will find our solutions supporting advanced AI initiatives, financial analytics, and enterprise-scale digital transformation across global organisations.

We are looking for a QA Engineer to support the testing and quality assurance our AI-powered voice agent solution integrated with Parloa, Genesys Cloud, and SAP. The role focuses on ensuring a high-quality customer experience across AI-driven voice interactions, intelligent call routing, and self-service capabilities. The QA Engineer will validate both functional and conversational aspects of the solution, support production quality improvements, and ensure reliable end-to-end business process execution.

This is primarily a hands-on application QA role within an AI environment rather than an AI engineering position.

• Strong experience in manual software testing and test case design.
• Experience with end-to-end business process testing, including positive, negative, and exception scenarios.
• Experience testing customer-facing business applications.
• Ability to quickly understand business processes with minimal onboarding.
• Strong analytical and problem-solving skills.
• Ability to work independently and proactively investigate issues.
• Excellent documentation and defect reporting skills.
• Good communication skills and experience working in Agile teams.

• Voice Call Routing & Intent Recognition Testing
• Perform end-to-end manual testing of customer voice call scenarios.
• Validate intent recognition and call reason classification accuracy.
• Verify correct routing to the appropriate customer care teams.
• Test customer journeys across different countries, languages, and business scenarios.

• Design and execute positive, negative, and edge-case test scenarios.
• Validate AI-driven self-service capabilities delivered through the voice agent.
• Verify conversation flows, data collection, exception handling, and business rule execution.
• Test end-to-end repair booking scenarios, ensuring successful creation of repair orders in SAP.

• Analyze customer feedback received from production markets.
• Review call recordings, transcripts, and conversation logs.
• Reproduce reported issues and identify defects, configuration gaps, conversation design issues, or AI behavior deviations.
• Work closely with Product Owners, Developers, Conversation Designers, and Operations teams to resolve issues and continuously improve solution quality.
• Integration Testing

• Genesys Cloud
• SAP backend services
• Supporting APIs and integrations
• Ensure reliable data exchange and seamless execution of customer service processes.

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