Account Manager

Account Manager Job Description

Shape the Future of Payments with Nexi in 2026

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

As a Account Manager, you’ll join a collaborative and forward-thinking team based in Poznań. We are looking for a person responsible for developing and maintaining relationships with e-commerce clients, ensuring both high-quality cooperation and the achievement of sales objectives. This role combines B2B customer service, consultative sales, and data analysis.

In this position, you will:

• Building long-term, partnership-based business relationships with clients.
• Conducting renegotiations of cooperation terms with platform partners (e.g. requests for fee reductions, contract terminations, reported issues).
• Selling additional company services (up-selling, cross-selling) and actively initiating new business contacts.
• Holding regular face-to-face client meetings, conducting business reviews, and planning development activities.
• Presenting the company’s offer and technical solutions tailored to client needs – during F2F meetings, via phone, and by email.
• Monitoring and analyzing reports related to generated traffic and volumes on the platform.
• Contacting clients with declining traffic or volume and undertaking anti-churn activities.
• Delivering assigned sales targets and reporting results to the direct manager.
• Building and analyzing statistics related to customer churn and reported issues.
• Analyzing brand perception in the market and among clients and partners, as well as monitoring media coverage and competitors’ activities.
• Participating in industry conferences and events.
• Performing other tasks assigned by the direct manager or an authorized representative.

We’re looking for someone eager to make a difference. Here’s what we value:

• Minimum 1 year of experience working with B2B clients.
• Experience in building and developing long-term, partnership-based client relationships and managing a portfolio of key accounts.
• Proven ability to sell services (up-selling, cross-selling).
• Experience in commercial negotiations and contract negotiations.
• Strong business meeting facilitation skills.
• Ability to analyze sales data and reports.
• Skilled in building offers and sales arguments tailored to client needs.
• Teamwork skills and the ability to collaborate effectively across departments.
• High level of independence in work organization and effective priority management.
• Openness to change and willingness to continuously develop skills.
• Knowledge of analytical tools and ability to work with data.
• Communicative knowledge of English and fluent command of Polish (spoken and written)

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment:
  Get the tools you need to succeed, including the latest technology to support your work
• Join an international team:
  Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop:
  Gain hands-on experience and structured training through our Pay Tech University, designed to accelerate your career and help you reach your full potential

We’re an international team of 10,000 people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.