Warming Shelter Support Staff

Under the general supervision of the Director, the Warming Shelter Support Staff for Code Blue Services engages with individuals to coordinate activities to form trust-based relationships that foster hope for positive change and personal empowerment leading to successful integration back into the community.

The Guides work closely with participants to address problems and answer questions, gather information, advocate and connect participants to resources and to the community. Guides assist participants in goal setting and work toward developing skills. The Guides will share and discuss common peer experiences when appropriate. Guides will assist in building a sense of community and assist participants to create meaningful lives in the community.

Guides will be responsible for planning, organizing, developing, leading and facilitating group activities.

• Maintain and practice self-care.
• Maintain good rapport with partnering agencies, director, assistant director, team members, and volunteers.
• Attend trainings and community meetings both virtually and in person as required and assigned by director.
• Maintains and prepares detailed written record of activities to meet documentation and reporting requirements.
• Reports to and meets with director on a regular basis.
• Performs clerical and office duties as required and assigned.
• Assists in training and mentoring new staff as requested.
• Develop trust and rapport with participants in the program.
• Identify person centered strengths, needs, abilities and recovery goals of participants.
• Conduct themselves and perform in a professional manner in accordance with Agency policies and procedures.
• Be flexible and possess the ability to handle a changing environment.
• Display a cooperative and positive attitude with other team members harmoniously.
• Teach and role model the value of every individual's recovery experience.
• Assist participants with referrals and linkages to other services.
• Provide advocacy services to participants using person centered language and a recovery orientated approach.
• Planning/organizing groups and activities.
• Develop trust and rapport with participants.
• Possess the ability to work independently and in a group setting.
• Data Collection:

Performs other duties as assigned.

This position does not have direct supervisory responsibility for any other employees, however, this position may be required to coordinate the collection or distribution of information to/from various individuals/positions within the company.

Works in accordance with policies and regulations which may require judgment, initiative, creativity and the ability to deal with complex factors and making of decisions based on conclusions for which there may be little precedent.

Works from general objectives (such as governmental and agency compliance standards) and broad and varying policies, procedures, rules or precedents with significant functional guidance. Refers specific cases to supervisor for clarification or interpretation. Review by supervisor focuses on achievement of the objective and not necessarily on the means, except when required to ensure compliance with regulations.

Microsoft Office skills including Excel, Word and Outlook.

Evidence of skills demonstrated by the ability to perform all of the basic functions within each program; including but not limited to maintaining a calendar, sending e-mail, creating letters as well as the ability to create and edit workbooks.

General office equipment is used including fax machine, computer and phone system.

The physical demands…