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Customer Service Associate
Job in
Jamestown, Guilford County, North Carolina, 27282, USA
Listed on 2026-08-17
Listing for:
TOV furniture
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
TOV Furniture is a fast-growing furniture brand, and we're looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! No experience? No problem! If you have a great attitude, enjoy helping people, and are eager to learn, we'll provide all the training you need.
What You'll Do:- Help customers via phone, email, and chat with product questions and order updates.
- Provide order status updates, make edits, and handle cancellation requests.
- Keep detailed records of customer interactions in our system.
- Work with warehouses and shipping partners to solve order-related issues.
- Send out fabric swatches to help customers with their purchases.
- Provide weekly updates to customers waiting on backordered items.
- Most importantly, make sure every customer feels valued and taken care of.
- No experience required! We'll train someone with the right attitude.
- Basic computer skills - we work on computers all day!
- Strong communication skills - you'll be chating with customers a lot!
Position Requirements
10+ Years
work experience
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