Client Relations Coordinator

Answer all incoming calls from customers to take orders, answer inquiries, and questions. Consistently provide all customers with an excellent experience and facilitate appointment setting and transfer customer quote requests.

• Answer all incoming general phone sales calls.
• Handle customer inquiries both by phone and email.
• Provide customers with product and service information.
• Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.
• Enter and analyze CRM data.
• Follow up with customers after their FLS Experience; generate referrals.
• Track, monitor & report conversions of all digital leads/digital phone calls.
• Update job knowledge by participating in educational opportunities & vendor trainings.

The job duties are not limited to the items as described above; duties can be added or changed at any given time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

High School Diploma and three years working in a customer service-oriented role.

• Bachelor’s Degree.
• Three years in a Customer Service environment that is phone-based.

We believe our people are our greatest asset. As a full-time associate, you’ll enjoy:

• Medical, dental, and vision insurance options
• 401(k) with competitive company match
• Generous PTO
  , paid holidays, and wellness days
• Robust wellness benefits and programs
• Opportunities to learn, grow, and build a long-term career at Furniture land South - and more!