Senior Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Manager

• Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities across a wide range of service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end‑of‑life services, replacements, etc.).
• Contributes to customer satisfaction by executing service work in accordance with customer orders and expectations; builds and maintains strong relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Provides technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.
• Prepares all documents and reports to be delivered to the customer representative; reports work performed in a timely manner and follows up when needed.
• Identifies potential equipment failures proactively, requests corrective actions, troubleshoots failures, and recommends measures to prevent future issues.
• Identifies suggestions for product and quality improvement, communicates them within the organization, and provides recommendations to management to improve operations and customer service.
• Applies safety rules and practices, as well as environmental responsibilities, and reports unsafe practices and incidents.

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military experience; or an Associate’s degree with at least 2 years’ experience in servicing critical power equipment. High school diploma or GED combined with 8+ years’ experience may also be considered.
• Preferred:
  Advanced ability to interact and communicate information; advanced proficiency in Microsoft Office; moderate ability to self‑project manage using MS Project or Excel; advanced ability to write test plans and reports detailing test results; works well with others; demonstrates a sense of urgency until the job is complete.
• Must have a valid U.S. driver’s license.

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, including traits historically associated with race or ethnicity, name, hair texture, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit the following website: https://(Use the "Apply for this Job" box below). Your Rights
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Protected veterans and individuals with disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of a disability. You may request reasonable accommodations by calling an ABB HR Representative at 1‑888‑694‑7762 or by sending an email to US‑ Resumes and applications will not be accepted in this manner.

[Excludes ABB e‑mobility, Athens Union, Puerto Rico]

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