ServiceNow Administrator, Senior

Service Now Administrator, Senior

The Opportunity:

Work as a Lead Service Now administrator with the skills to navigate and manage demands while being part of building platform solutions that will meet and transform our business processes. Perform day-to-day administration of the platform and manage lifecycle upgrades as part of the administrator team. Monitor the overall platform health to proactively identify possible areas of concern, establish regular maintenance procedures, and performs regular maintenance tasks to sustain platform performance and availability.

Create scripts to complete tasks, including but not limited to updating data, gathering data points, and completing research. Complete light development work that is primarily concentrated on the administrative areas. Conduct Service Now platform assessments and provide recommendations for improvements. Use a systematic approach and a wide breadth of Service Now platform knowledge to troubleshoot, identify, and solve technical issues.

Manage instance security including user or group access, access control rules, and auditing. Complete proactive identification and execution of platform enhancements to maximize value, inputting into roadmaps and continual improvement plans for the platform. Stay abreast of new features and functionality, playing a key role in driving continual improvement. Ensure operational integrity, integrations, audit, data maintenance activities, and oversight of discovery processes and schedules.

Due to the nature of work performed within this facility, U.S. citizenship is required.

Use your software support skills for good.

Join us. The world can’t wait.

• 5+ years of experience as a Service Now Administrator in ITOM, including CMDB, Service Now Discovery, Service Mapping, or Discovery using Service Graph Connectors, and ITSM in a large enterprise environment
• Experience with Service Now integrations, including REST APIs, LDAP, and SSO
• Experience performing Service Now technical configuration such as database table structure, import sets, ETL, update sets, business rules, UI policies and actions, data policies, and ACLs
• Experience with Service Now Performance Analytics and Reporting
• Experience in scripting with JavaScript as it is implemented in Service Now
• HS diploma or GED

• Experience with Service Now’s Automated Testing Framework
• Experience providing guidance and mentorship for staff members while sharing experiences
• Experience with Agile methodology and working in an Agile environment
• Experience with Service Now’s AI implementation
• Experience with development of flows, catalog items,and scheduled jobs
• Bachelor’s degree
• Service Now System Administrator Certification

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills,…