Associate Director, Quality; Onsite

Associate Director, Quality – Jamestown, ND (Cargo Systems Site)

Location: 2604 Highway 20 N, Jamestown, ND, Plant 1

Position Type: Onsite

Citizenship: U.S. citizenship required (only U.S. citizens authorized to work under this contract)

• Provide strategic leadership for all site Quality functions, including Manufacturing Quality, Supplier Quality, Customer Quality, Quality Engineering, and Quality Systems.
• Ensure compliance with all aerospace regulatory and customer requirements, such as AS9100, FAA/EASA regulations, PMA, FAI, PPAP, and internal RTX/Collins processes.
• Lead the Quality organization to achieve defect reduction, process control, stable yields, and cost‑of‑poor-quality improvement.
• Partner with Operations, Engineering, Supply Chain, and Program teams to ensure robust PFMEA, control plans, inspection methods, MSA, and problem‑solving processes (8D, A3, 5‑Why, Fishbone).
• Act as the primary point of contact for customer quality matters, audits, and escalations; ensure timely, data‑driven, high‑quality responses to customer issues.
• Oversee and mature site‑level quality systems and ensure documentation integrity, audit readiness, and continuous improvement of QMS processes.
• Sponsor and facilitate MPRs, Zero‑Defect initiatives, and lean methodologies within the Quality function.
• Develop and coach Quality leaders, engineers, and inspectors; build organizational capability and succession planning.
• Drive Quality participation in new product introductions, configuration control, and change management.
• Manage Quality performance metrics including NCMR trends, escapes, scrap/rework, supplier performance, and customer satisfaction.
• Prepare and present quality performance reviews to senior leadership and customers.

• University Degree and minimum 12 years prior relevant experience; or Advanced Degree and minimum 10 years experience.
• Relevant experience in aerospace or regulated manufacturing environments.
• Experience with AS9100, FAA/EASA compliance, and aerospace product certification.
• Demonstrated leadership of Quality teams in a complex manufacturing setting.
• Proven track record driving quality improvements and leading cross‑functional problem‑solving.

• Experience in cargo systems, interiors, or mechanical aerospace assemblies.
• Lean, Six Sigma, or ASQ certifications (CQE, CQM).
• Experience implementing zero‑defect frameworks or advanced quality systems.
• Customer management experience (OEMs and regulatory bodies).

Salary range: $157,200 – $298,800 USD

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan with employer matching funds
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages (pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal,  protection)
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan (up to 10 free counseling sessions)
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.