E-Commerce Team Leader; In-Store Shopper Department Manager

Team Leader, WFMOA: E-Commerce

At Whole Foods Market, we’re working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast‑growing program requires talented, resilient, and purpose‑driven leaders who are passionate about our quality products and great customer service.

• Drive the execution of product, labor, and customer demand metrics.
• Perform micro‑functions including people management, non‑inventory management, account management, and problem solving.
• Serve as the front‑line contact and first point of entry for team members and business partners.
• Maintain focus on safety, quality, customer experience, and productivity of the department.
• Execute a best‑in‑class process to reduce costs.
• Be the main point of contact for in‑store shoppers and cross‑department partners, ensuring excellent people skills.
• Invent new strategies to improve team member and customer experience.
• Operate in a highly ambiguous environment and communicate with direct store leadership daily.
• Serve as a subject‑matter expert on all WFMOA processes, execution and tracking towards program KPI goals.
• Support WFMOA customer delivery and pick‑up orders, labor, regulatory compliance, and special projects as assigned.
• Ensure the team of Associate Team Leaders, Supervisors, and members is hired, trained, and focused on satisfying customers.
• Work and communicate with Store Leadership to drive operational improvement in KPIs and compliance with SOPs.
• Maintain awareness of customer flows and direct Team Members to satisfy customer needs promptly.
• Oversee the creation of the In‑Store Shopper Team schedule to meet staffing metrics and capacity.
• Review hourly, daily, and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders.
• Foster and encourage a positive environment of teamwork, mutual respect, and exceptional morale.
• Provide timely, thorough, and thoughtful performance evaluations.
• Maintain cleanliness of all department areas including staging area and coolers, ensuring inventory is well‑stocked and properly rotated.
• Consistently support and model WFM Leadership Principles and Core Values.

• 24+ months retail experience, including 12+ months in a managerial role.
• High school diploma or equivalent.
• Authorized to work in the US without sponsorship.
• Prior experience leading high‑volume teams.
• Willingness to work overtime during peak seasons and as needed year‑round, including nights and weekends.
• Proficiency with email, Microsoft Office, and operations‑related applications including scheduling and ordering software.

• Bachelor’s degree in Engineering, Operations, or a related field.
• Ability to thrive in an ambiguous environment and meet deadlines.
• Strong verbal and written communication skills.
• Proficiency in analytical work and using data to provide solutions.
• Track record of taking ownership and driving results.
• High energy, enthusiasm, and affinity for our products, core values, and company philosophy.
• Exceptional knowledge of new products, item location, pricing, and awareness of relevant competitors and industry trends.
• Long‑term thinking and focus on large scale impact to the company.

The wage range for this position is $23.60-$42.50 hourly, commensurate with experience. Whole Foods Market offers “Whole Benefits.” Whole Benefits provides a wide range of benefits for full‑time and part‑time team members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other team‑member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan as of the employee’s hire date and may vary based on location, length of service, and job type.

At Whole Foods Market, we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity or expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.