Retail Associate Manager

Overview

At T-Mobile, we invest in YOU. Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.

• Customer:
  Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by orienting and grounding them to a standard of Loving Our Customers. Ensure that every customer’s needs are met and that employees build the customer’s confidence by making the experience comfortable, simple, and by solving the whole problem. Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training and coaching conversations.
  
  Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner:
  Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements; complete assigned training on time. Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
  
  Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. Ensure team knowledge of store systems and that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

• High School Diploma/GED (Required)

• 1 year customer service and/or sales experience, retail environment preferred

• Communication (Required)
• Leadership (Required)
• Store Operations (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives
Base Pay Range: $43,200 - $75,675

The pay range above is the general base pay range for a successful candidate in this role. The actual pay will be based on factors such as work location, qualifications, and experience. To find the pay range for this role based on hiring location, see the applicable pay disclosure.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Our benefits exemplify the spirit of One Team, Together. Full-time and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants/stock purchase plan, paid time off and holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability and life insurance, and voluntary coverage options.

We also offer mobile service and home internet discounts, pet insurance, and commuter/transit programs. For more information on benefits, visit the benefits page.

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, marital status, citizenship status, veteran status, the presence of a disability, or any other status protected by law. If you need reasonable accommodation at any point in the application or interview process, please email Applic or call