Enrollment Coordinator

Ally Behavior is a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program, serving children with autism ranging from 18 months to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success. The children we serve are at the heart of everything we do and we are passionate about our commitment to having a meaningful impact in the lives of our children and their families.

We are looking for an Entry-Level Enrollment Coordinator who can support a variety of needs within the company’s outreach department. As an Enrollment Coordinator, you are often the very first voice a family hears from Ally Behavior. You’ll introduce families to our diagnostic services and ABA therapy program, help them understand our insurance requirements, and guide them through the early steps of getting their child the care they need.

This role is equal parts relationship-building, organization, and follow-through, and it’s a launch pad for top performers to grow into our Enrollment Specialist role.

Ally Behavior is a dynamic, fun, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We have a unique and collaborative culture that is driven by our diverse team of professionals and our core values of Serving Others
, Treatment Excellence
, All One Ally
, Resourceful in Finding Solutions
, and Striving to Grow
. Our comprehensive onboarding and training approach will support and prepare you to help us provide the best possible service to our clients!

• Serve as the first point of contact for prospective families, initiating outreach and responding promptly to inbound inquiries by text, email, and phone call
• Conduct warm, informative introductory calls to introduce Ally Behavior’s ABA therapy program and learn about each family’s unique situation and needs
• Ask thoughtful intake questions to gather the right information so our Enrollment team can provide the best possible support
• Build trust and rapport from the very first interaction, setting the foundation for the family’s experience with Ally
• Guide families through the insurance benefit check process, answering questions and setting clear expectations
• Ensure families are fully prepared for a smooth handoff to their Enrollment Specialist once insurance benefits are verified
• Manage the inbound referral queue - reviewing incoming referrals, reaching out to referring providers or families when additional information is needed, and ensuring nothing falls through the cracks
• Accurately log all referrals in our CRM, associating each one with the correct provider account and keeping records complete and current
• Proactively follow up on outstanding or incomplete referrals to keep the pipeline moving
• Meet outreach and activity metrics that contribute to the company’s enrollment growth goals
• Share feedback and ideas to help continuously improve the family experience and enrollment workflows

• Bachelor’s Degree required
• Experience using CRM software and tracking/managing potential clients
• Familiarity with CRM platforms such as Fresh Sales, Salesforce or Hubspot
• Fantastic interpersonal skills and demonstrates excitement to speak with new people
• Comfortability speaking with parents over the phone
• Diligence and thorough work when moving throughout the enrollment process
• Keen attention to detail, excellent organizational and problem solving skills
• You have a track record of being assertive, organized, and effective when interacting with with referral sources and customers
• You possess a deep desire to contribute to the company’s traditional and non-traditional digital presence
• Must be able to pass MD/VA state and FBI background check in addition to a sex offender background check

• You have the ability to juggle multiple projects at a time
• You have the ability to work in a fast-paced, always changing environment, and are willing to do whatever is needed to achieve our company’s mission
• You’ve finished your…