Customer Service Representative- Assessor

Job Title

Objective & Relationships

The residents of Janesville choose this community, not just as a place to live, but as a place to realize life's opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect.

To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one's potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of "Wisconsin's Park Place".

Essential Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Provide courteous, professional, and responsive customer service to property owners, residents, employees, and the public by responding to inquiries and referring complex matters to appropriate staff.
• Receive, review, process, verify, maintain, and update property ownership records, deeds, Wisconsin Real Estate Transfer Returns, permits, inspections, legal descriptions, mobile home records, and other assessment-related information, including records associated with transfers, splits, merges, annexations, and other property transactions.
• Research, obtain, verify, and reconcile property ownership records, historical files, assessment information, and related documentation from internal and external sources to maintain accurate property records.
• Prepare and maintain property inspection workflows for, permit, sale, owner request for reviews and periodic review records. Print supporting documentation and perform quality control review to ensure all yearly inspections are completed.
• Assist with the preparation, review, compilation, submission, maintenance, recordkeeping, and administrative support activities related to Open Book, Board of Review, Department of Revenue reporting requirements, statutory filings, assessment documentation, and other regulatory assessment functions.
• Analyze, research, and resolve complex property ownership, assessment, and recordkeeping issues utilizing legal descriptions, plats, surveys, maps, GIS resources, historical records, and other information sources.
• Review and process vacant land sales information and assist property owners, staff, and other stakeholders with questions related to sales data and assessment records.
• Create, maintain, generate, and distribute reports using assessment software, Crystal Reports, database reporting tools, and other department-specific applications.
• Maintain and update department website content and assist with management of public-facing electronic information resources.
• Serve as a technical resource and provide training, mentoring, and guidance to employees regarding property records, assessment procedures, records management practices, customer service standards, office systems, and department-specific software applications.
• Schedule appointments, inspections, and meetings, maintain calendars, and complete associated data entry and recordkeeping activities.
• Prepare correspondence, notices, forms, reports, and other documents; receive, sort, scan, file, distribute, and maintain incoming and outgoing mail, records, and correspondence; and provide general clerical and administrative support, including records maintenance, document preparation, supply ordering, and other office support functions.
• Maintain confidentiality of information in accordance with applicable laws, regulations, City policies, and office procedures.
• Follow all safety regulations, policies, and procedures; report unsafe conditions, acts, or accidents to a supervisor; and support…