Hospice Resource Team Assistant

Hospice Resource Team Assistant

Location:

Madison, WI (Role is Hybrid eligible)

Full-time 1.0 FTE (40HRs/week) | Day Shift | Monday-Friday | 8:00AM-4:30PM

Includes weekend rotation (every 3rd), and holiday (2/year) rotations

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You'll Make a Difference (Essential Functions)

The Resource Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; and ensuring fulfillment of agency regulatory requirements.

Key Responsibilities

• Staff Scheduling and Timekeeping:
  • Coordinate staffing to meet patient needs
  • Build new hire schedule templates
  • Process employee timesheets in timekeeping software; review and track online staff punches and time sheet entries; report discrepancies to Resource Manager
  • Track staff schedules, update appropriate calendars and templates
  • Assist Resource Manager with PTO requests, approvals, and denials
  • Report staff scheduling concerns to Resource Manager
• Administrative Support:
  • Coordinate general meetings, including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.
  • Generate and distribute team correspondence
  • Triage calls to and from clinical staff; relay messages and troubleshoot
  • Run reports at required intervals
  • Hospice Admission paperwork corrections and remote administrative support
• Other Duties:
  • Complete new hire preparatory duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities.
  • Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

You Bring (Qualifications)

• Excellent verbal and written communication skills
• Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines
• Ability to work effectively and cooperatively with others
• Ability to maintain professional boundaries with patients, families and co-workers
• Ability to maintain confidentiality
• Intermediate Microsoft Office skills
• Ability to use multi-line phone systems, messaging systems, and teleconference systems
• Intermediate electronic health records skills

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people's uniqueness and leads to meaningful, empathetic connections.

Agrace Hospice Care is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.