911 Telecommunicator

Recruitment will be used to fill 2nd and/or 3rd shift opportunities.

The incumbent's primary responsibility is to provide emergency and non-emergency communications response to individuals and entities requesting police, fire or emergency medical services. Through professional information gathering, the incumbent determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. For calls requiring police/fire/EMS response, the incumbent dispatches the appropriate agency to the scene, maintaining proper logs and paperwork (computer and/or manual) of all units dispatched.

The incumbent is additionally responsible for retrieving and accurately relaying to requesting field units, information contained in the local, state and national computer systems, and for entering and maintaining law enforcement data in the appropriate computer system(s). 50 %- Coordinates dispatching of public safety responders.

• Dispatches, via a radio console or other electronic means, emergency and other callsrequiring police and/or fire and/or EMS response according to priority and availability offield units.
• Maintains strict radio discipline at all times.
• Monitors dispatched units' activities and receives and transmits to field units updated information as it's received.
• Complies with FCC regulations and agency policies/procedures in the transmission of allradio traffic

• Enters incident data into CAD system.
• Maintains various automated and manual logs, records and files relating to call-taking anddispatching activities.
• Testifies at adjudication hearings, when necessary.

20%- Assists with emergency and non-emergency call-taking functions.

• Answers 9-1-1 voice and telephone device for the deaf (TDD) telephone calls requesting emergency services.
• Questions callers to determine the nature and location of the problem.
• Extracts and records essential information and, when appropriate, provides emergency
• medical pre-arrival instructions as dictated by predetermined emergency dispatch protocols.
• Calls back disconnects to determine nature and location of the problem and enters
• information into computer aided dispatch (CAD) system as appropriate.
• Answers administrative telephone lines, provides routing non-technical information upon request, and refers all other inquiries to the proper person or department.
• Utilizes mapping and other Next Generation 911 technologies to process calls for service.

5%- Operates the TIME System (Transaction, Information Management Enforcement) and other databases

• Retrieves and accurately relays to requesting law enforcement field units, information contained in local, state and national computer systems (e.g. information regarding motor vehicles, driver's licenses, wants and warrant, etc.).
• Enters and maintains law enforcement data in the system(s) as appropriate.

3%- Performs testing of equipment

• Periodically tests the electronic and mechanical equipment to indicate proper performance.
• Operates emergency warning equipment (e.g. tornado sirens).
• Operates Backup Site systems on an annual basis.

1%- Attends required training as assigned. 1%- Performs other duties as assigned.

Oral and Written Communications:

Must have the ability to actively listen to others for an understanding of their needs and situations; ability

to speak English with sufficient clarity to be understood by others on the telephone, radio or in person.

Must be able to assertively control conversations in order to quickly and accurately gather pertinent

information, and be able to communicate this information professionally and precisely to the proper

recipient. Must be able to read and understand written correspondence, memoranda and directive. Must

have the ability to report events and information in writing legibly and accurately, using proper English

grammar and structure.

Interpersonal Relationships:

Must be consistent in dealing with people; must be able to detach from callers' emotions, yet project an image of

empathy (i.e., avoid personal involvement). Must have the ability to maintain appropriate and constructive

behavior and attitude in response to difficult or adverse situations. Must have the ability and willingness to accept

criticism and/or discipline; the ability and willingness to accept responsibility for actions. Must have the ability to

work cooperatively with supervisors and establish cohesive, effective relationships with peers. Must demonstrate

the ability to effectively work in multi-cultural and diverse communities.

Judgment:

Must have the ability to act in a decisive manner, using good judgment. Must have the ability to maintain

objectivity in the decision making process; the ability to effectively prioritize situations and information

and make appropriate decisions based on information received. Must have the ability to learn and apply

new information; the ability to handle a variety of rapidly flowing information at…