Customer Service Rep

Customer Service Rep

We are currently seeking a Customer Service Rep to join the team of our client, a growing manufacturing company in Janesville.

As a customer service representative, you will manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Qualifications:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support. Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer phone, listen actively, relay information, and type basic information simultaneously

Schedule:

Full-time day shift, in office role

Pay: $22/hour

Interested candidates can apply may ways:

• Call or text to speak with a Recruiter
• Submit an online application
• Send resumes to jobs