Customer Service-Call Center

Job Description

We’re hiring full-time, inbound Customer Service Representatives! If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.

You’ll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting September 28, 2026.

Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency

Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries

Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns

Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions

Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity

Maintain attention to detail while managing complex or time-sensitive customer issues

Communicate clearly via phone and written messages

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• Strong and stable work history
• Excellent customer service experience
• Professional communication skills
• Ability to multitask and navigate multiple systems
• Strong problem-solving and critical thinking skills
• A positive attitude and coachable mindset
• Reliability and commitment to attendance