Field Service Tech

Position Overview

Pro Mach is seeking a Field Service Technician for our service team. The role involves providing technical support, troubleshooting, installation, and customer interaction across the machine life‑cycle.

• Provide technical support to customers throughout the life of a machine, including diagnosing operational problems.
• Install, integrate, repair, and troubleshoot machinery of a complex design.
• Ensure all established inspection, testing, quality, and operating specifications are met.
• Guide customer personnel during plant machinery installations and integrations, and provide onsite service (repair and/or troubleshooting).
• Identify and correct hardware or software discrepancies.
• Identify new product opportunities and recommend product improvements.
• Review customers’ parts inventory and advise on necessary parts to maintain stock.
• Work from complex engineering drawings, specifications, handbooks, manuals, and detailed written and/or verbal instructions.
• Support the Aftermarket team by responding to customer technical inquiries.
• Function as a technical resource for Sales Representatives and the Engineering Design team to resolve installation/integration and repair issues.
• Prepare trip reports updating the company on status and condition of installed equipment and additional equipment/parts opportunities.

• Associate’s degree in Electromechanical Engineering or equivalent experience.
• 4+ years’ experience in technical support of an electromechanical product/system, preferably with formal technical training.
• Electromechanical experience and skill with PLC programming is a plus.
• Proficiency using precision measuring instruments.
• Ability to read and understand complex engineering designs, including wiring schematics.
• Strong written and verbal communication skills.
• Problem‑solving ability with independent judgment.
• Track record of successfully multitasking to meet timelines on deliverables.
• Ability to travel domestically and internationally up to 85%.

• Competitive salary.
• Comprehensive medical, dental, and vision programs.
• Life insurance and retirement savings plan with company match.
• Paid time off program.
• Eligibility for benefits from day one of employment.

Pro Mach, Inc. is an Equal Opportunity Employer. Pro Mach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.