Digital Banking & Payments Fraud Analyst

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Regular Full-Time Sharedraft/ACH/Payro Janesville, WI, US

Salary Range: $56,000.00 To $68,000.00 Annually

Job Description

Digital Banking & Payments Fraud Specialist

Job Classification: Full Time

FLSA Status: Exempt

Department: Payment Systems

Reports To: Digital Banking & Fraud Payments Manager

Job Overview

The Digital Banking & Payments Fraud Specialist is responsible for monitoring and mitigating fraud risks and losses related to digital banking and payment systems activity along with supporting our digital banking platform by focusing on maintaining and enhancing the platform.

The ideal candidate will play a key role in collaborating with cross-functional teams to ensure the secure and compliant operation of our digital banking platform. They will be responsible for monitoring transactions to detect fraud patterns, implementing effective fraud prevention strategies, and responding to fraud incidents to minimize losses and protect our members. This position also involves providing exceptional member service, troubleshooting digital banking issues, and resolving fraud claims efficiently.

Major Tasks, Responsibilities and Key Accountabilities

• Fraud Detection and Prevention:
  Monitor digital banking and account transactions to identify and analyze fraud patterns.
  • Implement strategies to prevent fraud and mitigate risks.
  • Responsible for reviewing chargeback cases and resolution.
  • Review daily reports.
• Incident Response:
  Respond promptly to fraud incidents, conduct thorough investigations and take necessary actions to minimize losses and protect members. Escalate scams and fraud to the BSA and Fraud Officer as necessary.
• Fraud Monitoring:
  Oversee all fraud alerts and cases from notification to resolution or escalation, ensuring timely and effective handling of the fraud cases.
• Serve as an internal subject matter expert on digital banking and payment systems, including online banking, mobile banking, remote deposit, P2P payments, and emerging payment technologies.
• Process digital services enrollment and updates
• Process Business Services:
  • Grow and retain business relationships through Cash Management options
  • Set up new Businesses with ACH Origination and Remote Deposit Capture
  • Perform annual business review and questionnaire
• Product and Feature Deployment:
  Collaborate with cross-functional internal teams and external vendors or partners to support the deployment of new and existing digital banking products and features, ensuring they are secure, compliant, and a seamless experience for users.
  • Participate in new product roll out or enhancements to existing services (i.e. Zelle, Fed Now, AI…)
  • Partner with internal departments to drive adoption, education, and effective utilization of digital and payment system products and services.
• Cross-Department Process Optimization:
  Collaborate with internal departments to streamline payment-related workflows, enhance operational efficiency, and improve end-to-end processes within digital banking and payment channels.
• Strategy Implementation:
  Assist in developing and implementing fraud prevention strategies, policies, and procedures.
• Collaboration:
  
  Work closely with various teams across the organization, including BSA/AML, fraud, retail and business units, audit, risk and compliance, marketing and IT, to ensure secure and trusted digital banking and payments experience.
• Compliance and Reporting:
  Ensure all activities comply with regulatory requirements and internal policies.
  • Prepare and present reports on fraud trends and prevention measures.
  • Maintain an active awareness and understanding…