Enterprise Business Systems Lead – Salesforce

Enterprise Business Systems Lead – Salesforce

Location:

Hybrid Remote with 25 to 30% travel to Osseo, Wisconsin or Chicago, IL

Type:
Full Time

US Citizen or Green Card are Accetable

The Enterprise Business Systems Lead – Salesforce is responsible for driving business performance and operational excellence through the strategic use of enterprise technology. This role serves as the business owner and functional leader for the Company's Salesforce ecosystem, including Sales Cloud, Service Cloud, Revenue Cloud, CRM, related integrations, and future platform capabilities.

As the primary liaison between business functions and technology, this position partners closely with Sales, Customer Service, Spare Parts, Field Service & Maintenance, Finance, Engineering, Operations, and other cross-functional teams to optimize business processes, improve data quality, increase user adoption, and deliver technology solutions that support enterprise growth and digital transformation.

The Enterprise Business Systems Lead combines strong business acumen with Salesforce ecosystem expertise to identify opportunities, improve processes, and ensure technology investments deliver measurable business value. The ideal candidate understands both how manufacturing organizations operate and how enterprise systems can be leveraged to enable better decision-making, operational efficiency, and customer experience while providing technical leadership for ongoing platform enhancements and integrations.

The person will be a business expert who has demonstrated the ability to leverage technology to transform manufacturing businesses.

The following duties and responsibilities reflect the nature and complexity of this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the business systems leader for the Company's Salesforce ecosystem, partnering with business leaders to develop scalable technology solutions that support enterprise strategy and operational excellence.
• Collaborate with Sales, Customer Service, Spare Parts & Maintenance, Finance, Engineering, Operations, and other functional teams to analyze business processes, define future-state workflows, and drive continuous process improvement.
• Translate business requirements into functional system solutions by configuring Salesforce, defining business rules, data governance, and integration requirements while promoting configuration over customization.
• Lead the ongoing optimization of Salesforce and its integration with Epicor Kinetic ERP and other enterprise applications to ensure a connected, reliable, and efficient business systems environment.
• Manage the Salesforce enhancement roadmap by prioritizing business needs, coordinating with IT and third-party partners, overseeing testing, and supporting successful solution delivery.
• Promote configuration over customization and ensure solutions are maintainable, scalable, and aligned with enterprise architecture standards.
• Champion user adoption through training, change management, and process documentation while promoting best practices and maximizing platform utilization.
• Establish and maintain data governance, reporting standards, and system integrity to improve data quality, business insights, and informed decision-making.
• Stay current on Salesforce capabilities and emerging technologies, recommending innovative solutions that enhance business performance and support the Company's long-term digital transformation strategy.
• Every employee is expected to support the GFS Quality Management System (QMS) in accordance with our Quality System Manual and Quality Procedures.
• Performs other duties as assigned

Relationships with multiple internal and/or external stakeholders. Relationships with industry experts/partners. Influences others outside of own department to facilitate cross-functional initiatives

• Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, or a related field, or an equivalent…