Desktop Support Specialist
Job in
Janesville, Rock County, Wisconsin, 53546, USA
Listed on 2026-08-03
Listing for:
Radiant Systems Inc
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, Hardware Engineer, Technical Support, Computer Science
Job Description & How to Apply Below
Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. The technical skills include knowledge of computer software and hardware.
Education/Experience- Bachelor degree in computer science or related field or equivalent training/education required
- 8-10 years customer service-related experience required Responsibility level
- Exercises independent judgment with minimal direction from supervisor Skills
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)
- Strong ability to work independently and manage one’s time (Required)
- Strong mentoring skills necessary to provide support and constructive performance feedback (Required)
- Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required)
- Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Required)
Job Duties and Responsibilities
- Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process
- Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements
- Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation
- Assign staff to analyze user needs and recommend appropriate hardware
- Direct technicians, engineering designers or other technical support personnel as needed
- Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system
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