Registed Nurse, Emergency Department Team Lead - Midshift

OVERVIEW

This nursing leadership role supports the Manager/Clinical Leader in overseeing staff performance, development, scheduling, and operations while meeting budget, productivity, quality, and patient satisfaction goals. The position serves as a mentor and role model for nursing staff, builds strong relationships with physicians and colleagues, and promotes continuous improvement, patient safety, exceptional service, and professional nursing development.

40-hours per week

Second shift

• Strong problem solving abilities in complex situations.
• Ability to work within the budget and productivity targets to meet organizational objectives.
• Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
• Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
• Outstanding relationship building skills.
• Must possess strong physician relationship skills.
• Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service.
• Is accountable for achievement of patient satisfaction (Press Ganey and HCAHPS) action plans to achieve targets for their areas of responsibility.
• Supports process improvement in operations, quality, and organizational change identified for their areas.
• Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
• Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
• Participates in hospital and department committees.
• Demonstrated ability in developing and mentoring staff and colleagues.
• Leads by example, consistently demonstrating highly professional behavior.
• Demonstrates personal and professional accountability and holds others to the same.
• Exhibits a passion for nursing Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
• Participates in department or unit performance improvement activities, may include shared governance.
• Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
• Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE)

• Quality
  - Follows policies and procedures; adapts to and manages changes in the environment;
  Demonstrates accuracy and thoroughness giving attention to details;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Manages time and prioritizes effectively to achieve organizational goals.
• Service
  - Responds promptly to requests for service and assistance;
  Follows the Mercyhealth Critical Moments of service;
  Meets commitments;
  Abides by MH confidentiality and security agreement;
  Shows respect and sensitivity for cultural differences; and effectively communicates information to partners;
  Thinks system wide regarding processes and functions.
• Partnering
  - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions;
  Exhibits objectivity and openness to other's views;
  Demonstrates a high level of participation and engagement in day-to-day work;
  Gives and welcomes feedback;
  Generates suggestions for improving work:
  Embraces teamwork, supports and encourages positive change while giving value to individuals.
• Cost
  - Conserves organization resources;
  Understands fiscal responsibility;
  Works within approved budget;
  Develops and implements cost saving measures; contributes to profits and revenue.

Graduate of an accredited nursing program. BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program May require specific years of applicable experience to qualify (per department guidelines). If hired prior to 1-1-14 in Winnebago County and prior to 9-1-14 in Rock, Walworth and McHenry Counties an ADN only is required.

• Licensed as an RN in the state of practice
• Approved CPR certification required within 90 days
• Other certification per unit requirements: ACLS, PALS, PEARS, NRP
  
  SKILLS AND ABILITIES
  
  Excellent interpersonal/communication and conflict…