Inside Sales Representative

Reports To: VP of Sales & Marketing

FLSA Status: Exempt

• Serve as the primary point of contact for an assigned portfolio of customers across multiple industries.
• Build deep, trusted relationships with clients through responsive communication, industry knowledge, and proactive problem‑solving.
• Understand client needs, goals, and business cycles to identify opportunities for growth and retention.
• Maintain consistent weekly outreach and check‑ins to strengthen engagement.
• Drive upsell and cross‑sell opportunities across PROOF.’s full capabilities.
• print, large format, packaging, apparel, creative strategy, video, and fulfillment.
• Identify new opportunities within existing accounts to expand services and deepen partnerships.
• Partner with the VP of Sales & Marketing to hit monthly, quarterly, and annual sales targets.

• Gather, from various sources, all pertinent information required to process a customer estimate request and enter that information into the Company’s MIS, ensuring accuracy and timely delivery to our customer.
• Gather, from various sources, all pertinent information required to process a customer estimate into a job ticket using the Company’s MIS, ensuring accuracy and timeliness to production.
• Attend and participate in daily production/scheduling meetings and provide relevant and current updates to attendees of these meetings.
• Forward proofs to customers and assist customers in the proofing process.
• Order job materials and services provided by a 3 rd party.
• Manage job tickets, proof approvals, and client expectations from initial inquiry to final delivery.
• Within 48 hours of a job shipping, complete the job closing procedures and submit the job ticket to accounting for costing and invoicing.

• Ensure seamless, high‑touch customer experience through all stages of production.
• Handle escalations professionally and collaboratively, ensuring client satisfaction.
• Provide proactive communication on project status, timelines, and potential challenges.
• Document all interactions, communications, and project updates in CRM/MIS systems.

• Work closely with the VP of Sales & Marketing and outside sales team to support enterprise accounts and strategic opportunities.
• Partner with Project Managers and Customer Service to ensure smooth handoffs and consistent communication.
• Collaborate with the Creative and Marketing teams when clients require brand strategy, design, or content support.
• Assist with developing sales presentations, proposals, and capability decks.
• Maintain an accurate, up-to-date pipeline within CRM tools.
• Provide weekly updates on forecast, opportunities, and account health.
• Monitor job margins, work‑in‑progress, and key performance indicators.
• Support the VP of Sales & Marketing in ongoing sales process improvement.

• 2–5 years of experience in inside sales, account management, customer support, or related role.
• Experience in printing, manufacturing, creative services, or related industry strongly preferred.
• Strong organizational and project management skills with attention to detail.
• Excellent communication skills — written, verbal, and interpersonal.
• Ability to manage multiple projects simultaneously in a fast‑paced environment.
• Tech‑forward mindset with comfort using CRM, MIS, and estimating tools.
• Strong problem‑solving capability and the ability to collaborate across teams.
• A service‑driven approach and a passion for helping clients win.

• Grounded confidence — humble, capable, steady under pressure.
• Strategic curiosity — always looking for growth opportunities within accounts.
• Operational discipline — follows process, meets deadlines, communicates clearly.
• Client‑centric mindset — cares deeply about the customer experience.
• Creative thinker — offers solutions that elevate the client’s brand and business.
• Team player — collaborates across sales, production, and leadership.

• Monthly and yearly revenue growth
• Upsell and cross‑sell conversions
• Quote accuracy and turnaround time
• Client retention and satisfaction
• Accuracy of pipeline and CRM updates
• Project execution quality and margin health
• Living our core Company values of Commitment, Respect, Integrity, Acting with Urgency, Continuous Improvement and Contribution through Teamwork