Bookmobile Outreach Services Coordinator

Bookmobile And Outreach Services Coordinator

Under general direction of the Library Director, the Bookmobile and Outreach Services Coordinator leads Hedberg Public Library's mobile library service and related outreach efforts, bringing library materials, programs, technology, information, and connection directly to people throughout Janesville and the broader service community. This position is responsible for planning and operating bookmobile service, managing the bookmobile collection, developing community partnerships, coordinating outreach stops and events, evaluating service impact, supervising assigned staff, volunteers, and interns, and ensuring that mobile library services are welcoming, reliable, safe, and responsive to community needs.

The Bookmobile and Outreach Services Coordinator oversees public service, community engagement, collections, programs, routes, staff and volunteers, and data-informed service planning. The position represents the library at community locations and works across departments to provide inclusive, well-coordinated services that advance Hedberg Public Library's mission.

Reports to:

Library Director

Supervises:
Bookmobile & Outreach Services Assistant.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bookmobile Operations
• Public Service
• Collection Management
• Outreach and Community Engagement
• Communication and Promotion
• Data and Reporting
• Supervision and Training
• Safety and Risk Management
• Library-Wide Contribution
• General Responsibilities

Associate degree and at least three years of relevant experience in public libraries, outreach, community engagement, programming, education, social service, customer service, public service operations, or a closely related field. A minimum of 1 year of supervisory experience is required. A valid, state-issued driver's license at time of hire is required. Access to personal or public transportation for job-related duties.

A combination of equivalent experience and/or education as determined by the Human Resources Office may be considered in lieu of minimum requirements.

For successful performance in this position, the incumbent must demonstrate the following knowledge, skills, abilities, and behaviors.

• Working knowledge of public library services, collections, programs, and community engagement practices, or the ability to learn them quickly.
• General knowledge of operating or managing a bookmobile, mobile library service, outreach program, branch library service, or community-based public service program.

• Organizational and time management skills to prioritize duties and accomplish a high volume of work product while adapting to constant changes in priority.
• Exceptional communication skills, both verbally and in writing, paired with a strong customer service background, and effective interpersonal skills.
• Collaboration skills to effectively work with others to achieve common goals through communication teamwork, and problem-solving.
• Project management skills to guide, manage, and direct projects in alignment with the library's strategic plan.
• Critical thinking skills to effectively analyze situations and solve complex or technical problems in a timely manner.
• Accurate record-keeping and data-reporting skills to prepare and present standard reports.
• Basic level of technical proficiency skills, including computer applications and software such as Microsoft Office and Adobe Acrobat.

• Ability to compose routine correspondence and routine reports in a clear, concise, logical, and effective manner, utilizing proper grammar, spelling, punctuation, sentence structure, and tone.
• Ability to provide readers' advisory, basic reference, technology assistance, and circulation service, or the ability to learn these functions.
• Ability to work effectively with children, teens, adults, older adults, families, educators, caregivers, community partners, and people from diverse backgrounds.
• Ability to perform basic mathematical calculations, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and compute percentages.
• Ability to effectively make presentations to small and large groups of individuals, manage public speaking obligations, and successfully communicate with the general public.
• Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to supervisor.
• Ability to maintain a valid, state-issued driver's license.

• Has regular work contact with City employees, community groups, business community, non-profit agencies, other governmental agencies and the general public.
• Exhibit exceptional…