Administrative Professional

Administrative Professional – Responsibilities

• Manage inbound calls and emails, assisting customers with needs such as payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams—including administrative associates, sales, service professionals, and management—to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

• Adhere to the NORTHWEST WAY and uphold the highest standards of professionalism and customer care.
• Act as a brand ambassador—representing our values and image with every customer interaction.

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

• Starting Hourly Pay $16-$18.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.