Customer Service Representative: Healthcare Scheduling

JOB SUMMARY

The Customer Service Representative Scheduler is the first impression of Highland Rivers Behavioral Health. The scheduler greets and directs individuals as they call the facility. The Scheduler is knowledgeable in all programs and services provided at the facility, which allows the scheduler to direct the call or schedule appointments efficiently.

• Demonstrate effective problem‑solving skills.
• Promptly answer, screen, and process telephone inquiries with strict adherence to confidentiality and policies and procedures.
• Reschedule and cancel appointments as needed.
• Return all call center messages in a timely manner.
• Provide information on Highland Rivers Health programs.
• Collect and enter patient information into the Care Logic system in a concise, thorough, and accurate manner.
• If applicable, ensure consumers are referred to the clinical team for triage.
• Utilize computer software to schedule appointments.
• Respond to all callers in a professional and compassionate manner.
• Promote a sense of pride in the call center and positive interpersonal relations among all team members.
• Seek and support changes in call flow processes and communication services.
• Request direction and supervision when appropriate to perform job duties.
• Use initiative and good, sound judgment.
• Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information.
• Meet the expectations of our internal and external customers in providing excellent service.

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.