Part-Time Patient Care Coordinator; Jasper, AL

Part‑Time Patient Care Coordinator (Jasper, AL)

Job Category: Retail

Requisition Number: PATIE
007383

Schedule: Tuesday / Thursday (16 hours per week)

Training: 2‑week training (40 hours full time)

ALA
004 - Jasper
1600 Hwy 78 E
Ste. G
Jasper, AL 35501, USA

The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PCC is an essential component of the Clinic Team and a steward of its resources.

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well‑being.

• Immediately acknowledge, greet and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
• Utilize an elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

• Strategically manage patient schedule on behalf of the Clinic Team.
• Understand, support and track current marketing initiatives for the clinic.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorization.
• Maintain day‑to‑day operational procedures.

• Lead Morning Huddle on behalf of the Clinic Team at the start of each day.
• Make deposits (transportation required) and maintain cashbox.
• Reconcile all deposits daily and report weekly.

• Customer Retention – Measured by active customers as a percentage of clinic total customers.
• Patient Referrals – Measured percentage of referrals from your active customer database.
• Same‑or Next‑day New Patient Appointments – Measured by the number of days ‘wait time’ for Hearing Consultation.
• Days Sales to Cash – Measured by the number of business days payments are outstanding.
• Maximized Opportunities – Measured by the percentage of Hearing Consultations completed with a companion (to scheduled).

• Support Northland Employee Corporate and/or Department guidelines.
• Check and verify quality.
• React to change productively and handle other essential duties as assigned.
• Assist with development of clinic performance.

• High school diploma preferred or equivalent work history.
• 1‑2 years’ experience in a customer service or retail position preferred.
• Proficient computer skills and knowledge of Microsoft Office programs.
• Industry familiarity encouraged.
• Ability to manage all confidential information with complete discretion.

Salary and Other Compensation: The annual hourly rate for this position is between $16 and $21 per hour. Factors which may affect starting pay include geography/market, skills, education, experience and other qualifications of the successful candidate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.