Customer Service

Description

Who We Are

At Jasper Group, customer service isn't just about answering questions-it's about owning the experience and delivering solutions. We work as one team to support our dealers, reps, and customers with clarity, speed, and accountability.

If you enjoy solving problems, building relationships, and being the person others trust to get things done, you'll fit right in.

What You'll Do (High-Level)

As a Customer Service Representative, you'll be the main point of contact for your territory-supporting dealers, customers, and field sales from first question through final resolution.

You won't just pass along information-you'll own the answer, guide the process, and make things easier for the customer every step of the way.

Requirements

Skills & Strengths

Problem Solving

• Able to assess situations, identify root causes, and move quickly toward solutions

Communication

• Clear, friendly, and confident written and verbal communication
• Balances empathy with efficiency

Team Mindset

• Supportive, positive, and collaborative approach
• Embraces "we" over "I" and contributes to a unified customer experience

Technical Skills

• Proficient in Hub Spot for managing customer communication and tracking activity
• Comfortable using Microsoft Office and Outlook
• Open to learning new tools and adapting to change

Ownership & Initiative

• Strong follow-up habits and attention to detail
• Takes initiative to improve processes and customer outcomes

What You'll Bring

• Previous customer service experience preferred
• Basic computer skills required (Hub Spot experience a plus)
• Ability to work onsite in Jasper, IN