Ecommerce Marketplace Specialist

The Ecommerce Marketplace Specialist position assists in the daily operations of the ecommerce business, ensuring smooth and efficient handling of customer interactions, order fulfillment, and product support. The individual in this position will support multiple aspects of the ecommerce workflow, including customer service, supporting or assisting with projects, as well ensuring the completion of daily tasks. The individual performs all responsibilities with accuracy, professionalism, and attention to detail.

• Proven experience in e-commerce or online marketplace

• Must be able to maintain an organized workspace
• Good verbal and written communication skills
• Skill in completing assignments accurately with attention to detail
• A friendly and energetic personality with customer service focus
• Must have the ability to understand and follow instructions

• Medical
• Vision
• Dental
• Disability
• Life Insurance
• 401K with Company Match
• Paid Vacation
• Paid Holidays
• Personal Days Available
• 20% Employee Discount
• Casual Dress Code
• Health Savings Account
• Tuition Reimbursement Options Available

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner
• Assist customers with order updates, troubleshooting, and general product information
• Escalate complex issues to management when necessary
• Track and manage product returns to ensure timely resolution
• Collaborate with internal teams to ensure product data integrity
• Add new products to the catalog, ensuring accuracy in descriptions, pricing, and images
• Ensure all product information is accurate and up to date.
• Identify areas of improvement & assist with project development to achieve team goals
• Ability to work independently and manage multiple tasks
• Assist with all other supervisor assigned tasks