Business Development Manager

Business Development Manager

Klipsch Senior Care, LLC. d/b.a. Home Instead

Objective: The Business Development Manager at Klipsch Senior Care will help drive our mission to expand compassionate in‑home care for aging adults, directly contributing to our 12.5% year‑over‑year hours of care growth goal. This role will cultivate vital partnerships with referral providers, engage in impactful community events, and execute targeted marketing and networking strategies to generate service inquiry leads. This role blends strategic outreach with empathetic client engagement, assisting in conducting thorough care consultations to understand individual needs and guide families through the decision‑making process.

Core Values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus help us live our vision statement “Making lives better: every day, every interaction.” Embodying these principles enables this role to become a trusted resource within the community. The role proactively identifies new opportunities, builds lasting relationships, and effectively closes sales to ensure more seniors receive exceptional care, fostering our community‑focused approach and achieving growth objectives.

• Reflect the core values of Klipsch Senior Care, LLC. d/b.a. an independently owned and operated Home Instead franchise.
• Research and develop Referral Provider Network relationships; produce referrals and perform all phases of the consultative sales process, including preparation and documentation of cold calls, follow‑up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, and maintain existing referral accounts.
• Achieve inquiry‑generation objectives for the assigned territory, bringing in new business to increase overall market share. Target accounts include hospitals, physicians, home‑health agencies, assisted‑living facilities, nursing homes, senior centres, hospice, rehabilitation centres, etc.
• Work with Home Instead franchise leadership to develop sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
• Develop and maintain knowledge of the Home Instead brand; effectively present Home Instead marketing materials and services to referral providers through 1:1 meetings and formal group presentations.
• Maintain accurate records of all sales and prospecting activities—sales calls, presentations, closed sales, and follow‑up—within the assigned territory, using software to maximize territory potential.
• Develop a database of qualified leads from referrals through face‑to‑face cold calling, email, telephone, and web outreach.
• Conduct Service Inquiries and Care Consultations following the consultative sales process.
• Adhere to all company policies, procedures, and business ethics codes.
• Participate in and contribute to developing educational programs offered to clients, prospects, and co‑workers.
• Conduct the initial client/Care Professionals introduction.

• Associate’s degree preferred.
• One year of facilitation/training experience or an equivalent combination of education and additional work experience may be considered.
• Experience with Microsoft Teams and other virtual meeting platforms is required.
• Prior Salesforce experience (other CRM experience may be considered).

• Understand and uphold the policies and procedures established by Klipsch Senior Care, LLC. d/b.a. an independently owned and operated Home Instead franchise.
• Excellent oral and written communication skills, with the ability to listen effectively.
• Ability to work independently, maintain confidentiality of information, and meet deadlines.
• Effective interpersonal skills, sound judgment, and good decision‑making.
• Discretion, integrity, and fair-mindedness consistent with company standards, practices, policies and procedures.
• Ability to organize and prioritize daily, monthly, quarterly and yearly work.
• Ability to establish good working relationships with office colleagues, the franchise owner, clients and the community.
• Professional appearance and demeanor.
• Ability to operate HI technology systems.
• Computer skills, including proficiency in Salesforce, Word and Excel.
• Willingness to work evenings or weekends as required.

Salary range: $55,000‑$60,000