Technical Service Engineer

Overview & Responsibilities

As a Technical Service Engineer at Ebara Elliott Energy, you are responsible for providing high‑level engineering support, troubleshooting, and optimization for rotating equipment, including compressors, steam turbines, and cryogenic pumps. This role requires a blend of deep mechanical intuition, analytical problem‑solving, and the ability to represent the EEE brand in high‑stakes industrial environments.

Duties / Responsibilities:

• Perform and direct key investigations, projects and related activities which require independent action and decision.
• Execute service engineering assignments requiring application of engineering theory, standard techniques, procedures, computer programs and criteria.
• Assist field engineers in resolving major technical matters pertaining to start‑up, operation and maintenance problems, repair, or rebuild on major Elliott equipment, packages and related systems.
• Make personal visitations to customers and equipment installations to obtain first‑hand information when troubles exist.
• Investigate, develop, present, and implement corrective steps.
• Operate vibration diagnostic equipment for the purpose of analyzing and documenting field vibration problems, consulting with others to develop corrective action, and issuing reports.
• Collaborate with other departments to insure prompt and effective problem‑solving of reported field troubles for assigned product line.
• Perform liaison functions with other engineering departments on the specification, manufacturing, assembly, material quality, testing, repair, performance, and operation for assigned product(s).
• Consult with service groups on new parts orders, engineering studies, and potential equipment modifications.
• Collaborate with other engineering groups in development of new products and improvement of existing products from a service standpoint.
• Prepare and conduct experimental programs for development of modifications to field equipment.
• Review field performance data, make calculations, and issue customer reports on performance testing, in lieu of shop testing.
• Prepare technical reports on mechanical and aerodynamic performance troubles of Elliott‑supplied equipment for use in warranty negotiation and possible court trials.
• Initiate drafting requests and approve layout and detail drawings relating to field programs and service requests.
• Initiate Field Modification Form via Field Modification Database for record change parts required on trouble jobs.
• Estimate costs of resolving epidemic or extraordinary troubles and provide technical assistance in the administering of warranty policy and warranty reserve issuance.
• Acknowledge potentially hazardous product situations and take necessary action to notify field and customers, set up parts exchange program, and establish proper accounts.
• Initiate programs to keep ELC field problems and warranty costs to a minimum.
• Investigate, collect, consolidate, and compose reports on product reliability.
• Keep informed of new technology developments, reviews of incoming engineering transmittals, procedures, calculations, and instruction book general write‑ups for acceptability.
• Take action to notify those who would benefit from knowledge, outline, evaluate, edit, and sometimes write technical manual write‑ups and service engineering bulletins.
• Develop and/or present assigned programs for training. Programs may be for Elliott personnel or customer personnel, either in the field or at headquarters.
• Develop Service Engineers by furthering their experience and increasing their knowledge in problem solving procedures, use of computer programs, engineering transmittals, etc.
• Provide assistance to EPD Product Managers, as requested.
• Assist Senior Engineer in meeting group objectives.
• Generate and submit in writing ideas to improve Elliott products, their cost, service, application, and sale as well as improved Elliott productivity.
• Assist Senior Service Engineer in working towards internal and external working procedures / standards.
• Monitor personal absorption levels and contribution levels.
• Provide direct support of customers/users both at‑site and in‑office.
• Provide support to Global Service R &…