Customer Experience Specialist

Job title: Customer Experience Specialist - General Medicines

Location: Riyadh, Jeddah, Saudi Arabia

As Customer Experience Specialist within our General Medicines team, you'll drive best-in-class customer satisfaction and sales performance while ensuring compliance and finding innovative ways to enhance the customer journey. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

• Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within your assigned area, ensuring alignment with business unit objectives
• Serve as the main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings across multiple channels
• Build dynamic customer profiles and segmentation based on digital habits and preferences, coordinating with Customer Support Leaders to develop tailored engagement plans for key prescribers
• Orchestrate hybrid and omnichannel campaigns with full empowerment, leveraging digital tools to improve customer engagement and achieve monthly, quarterly, and annual sales targets
• Implement and monitor individual customer journeys in collaboration with cross-functional teams, Centers of Excellence, and headquarters to drive continuous improvement
• Maintain territory coverage plans and keep customer information systems up to date in compliance with Sanofi procedures
• Support knowledge transfer to new team members on product knowledge, medical information, and territory management

• Education: Bachelor's degree in Pharmacy (required)
• Experience: Proven track record in customer-facing roles within pharmaceutical or healthcare settings, with demonstrated ability to drive sales performance and customer satisfaction
• Technical skills: Strong digital and analytical capabilities; ability to translate data insights into actionable strategies; proficiency with CRM systems and digital engagement platforms
• Soft skills: Exceptional influencing and communication skills; collaborative team player with an agile mindset; ability to work effectively across teams without direct reporting lines
• Mindset: Role model for agile ways of working with a "play to win" attitude; seeks team success over individual achievement; open to giving and receiving feedback; strong learning agility and growth orientation

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.