Reverse Logistics - Channel Team Lead, AMET Reverse Logistics

Channel Team Leader – MENA Ops Reverse Logistics (Channel Team Leader).

• Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement.
• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications.
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services, etc.

• Monitoring performance of the program daily.
• Action plan to achieve the program targets.
• Managing ramp ups/scouting.
• Vendor management.
• Preparing daily performance summary.

• Speak, write, and read fluently in English.
• Bachelor's degree.

• Experience in an operational role.

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