More jobs:
Ecommerce CX Excellence Lead
Job in
Jeddah, Saudi Arabia
Listed on 2026-07-17
Listing for:
Total-TECH Co
Full Time
position Listed on 2026-07-17
Job specializations:
-
Business
Ecommerce
Job Description & How to Apply Below
Total-TECH Co is seeking an experienced CX leader in Jeddah to define and govern customer journey frameworks across digital sales, onboarding and renewal. You will identify pain points, drive improvements, and ensure consistent CX across sales, service, and operations.
You will lead VoC programs (NPS, CSAT, CES), monitor sentiment trends, and close the loop with root-cause analysis. You’ll collaborate with UX, analytics, and marketing to align messaging and drive measurable CX outcomes.
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