Business Excellence

We are seeking a Business Excellence Specialist with hands-on experience in developing and implementing systems for excellence, quality, and corporate governance, and who can contribute to enhancing performance efficiency, improving processes, and fostering a culture of continuous improvement across the organization and its various branches.

The candidate will lead efforts to ensure compliance with institutional policies, procedures, and standards across the company’s branches; support institutional accreditation requirements and quality systems; conduct gap analyses; and monitor improvement plans, thereby contributing to enhancing institutional maturity and achieving the organization’s strategic objectives.

• Develop and update policies, procedures, and organizational manuals, ensuring they align with best practices.
• Analyze operational and administrative processes to identify opportunities for improvement and increased efficiency.
• Monitor the implementation of quality standards and institutional excellence at the department and branch levels.
• Support institutional governance and regulatory compliance efforts and monitor the implementation of approved requirements.
• Manage and monitor institutional accreditation requirements and quality programs, and coordinate with relevant parties to ensure the institution’s readiness and continued compliance with standards.
• Participate in preparing the manuals, documents, and evidence required for external accreditations and evaluations.
• Follow up on the results of evaluation and audit visits and oversee the implementation of improvement plans and corrective actions.
• Conduct institutional gap analyses and provide the necessary recommendations to address opportunities for improvement.
• Prepare and monitor performance indicators, dashboards, and executive reports.
• Conduct benchmarking studies and adopt appropriate best practices.
• Support internal and external audit activities and follow up on observations until closure.
• Promote a culture of excellence, quality, and continuous improvement within the organization.

• Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management, Public Administration, or a related field.
• At least 4 years of experience in organizational excellence or quality management.
• A proven track record of leading or participating in organizational development projects, improving processes, and enhancing performance efficiency.
• Practical experience in implementing and monitoring quality management systems and ISO
• Experience in managing institutional, academic, or professional accreditation requirements, monitoring their implementation, and ensuring ongoing compliance.
• Good knowledge of risk management, internal control, and continuous improvement methodologies.
• Experience in developing policies, procedures, and flowcharts, as well as documenting processes.
• Strong ability to analyze data and prepare reports and executive presentations.

• ISO 9001 Lead Auditor or Lead Implementer certification.
• EFQM certification or equivalent in organizational excellence.
• Lean Six Sigma certification.
• Previous experience in multi-branch organizations or large educational or service institutions.
• Experience dealing with accreditation bodies and external evaluators.

• Analytical and strategic thinking.
• Ability to manage initiatives and monitor implementation.
• Strong communication, influence, and relationship-building skills.
• Ability to work independently and take responsibility.
• Skills in preparing reports and executive presentations.
• Accuracy and attention to detail.
• Ability to manage multiple projects and requirements simultaneously.