Senior Associate - ICC Banking Operations

Role Purpose

To control Bupa Care Connect banks accounts to ensure smooth operations by managing the cash flow, maintaining bank accounts, and building a healthy relation with all banks.

• Monitor daily cash availability and provide visibility to leadership.
• Download and review bank statement and ensure timely bank posting.
• Coordinate with banking partners on transfers and reconciliation issues.
• Ensure secure handling of cash and non-cash payment channels.
• Support cash flow forecasting and liquidity planning.
• Responsible for reviewing the bank reconciliation.
• Monitor daily refund request.
• Oversee and execution all payment transactions accurately and on time.

• Manage bank relations to establish strong network and to ensure smooth operation.
• Review banks agreements and condition terms.
• Actively participate in negotiation with different banks on any provided services.

• Handle end-to-end processing of trade products such as Letters of Credit (LCs), Letter of guarantees and bid bond.
• Manage installation, activation, maintenance, tracking, and deactivation of POS terminals.
• Process new merchant applications and ensure proper setup of POS services.
• Handle merchant inquiries, issues, and service requests related to POS.
• Coordinate with technical teams to resolve POS device issues.
• Coordinate with payment gateway team to resolve any issues.
• Support merchants in integrating with the payment gateway.

• Ensure full adherence to central bank (SAMA) regulations.
• Review transactions to detect suspicious or unusual activity.
• Prepare documentation for internal and external audits enquires.