Front Office Duty Manager

Front Office Duty Manager

Shangri-La Jeddah
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides families an opportunity to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace.
• Convenient for Jeddah’s popular landmarks and Red Sea Mall.
• 116 privately owned Burj Assila Residences with access to the Wellness Club facilities.

The Front Office Duty Manager is responsible for rooms’ inventory and ensuring that guests’ requests and preferences are met. They work in partnership with Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation and supervise the Front Desk.

• Supervise all Front Office Service to ensure services are available and efficient.
• Have knowledge of the operational systems at Front Office.
• Oversee and direct all aspects of Front Office and Guest Services areas.
• Be well versed with daily arrivals and types of guests (Return guest, Shangri-La Circle, VIP, etc.).
• Have knowledge of Shangri-La’s programmes (Golden Circle, FFP, Guest History).
• Build relationships with guests to delight and gain loyalty.
• Supervise Front Office operation and workflow to maximise guest satisfaction.
• Conduct training of new staff when necessary.
• Ensure shift reports are printed and that Traces are followed up accordingly.

• At least 2 years as Assistant Front Office Manager in an international class hotel.
• Takes ownership and initiative.
• Ability to lead a team.
• Communicates and writes fluently in English and Arabic.
• Pleasant, friendly, and cheerful attitude.

Mid-Senior level

Full-time

Management and Customer Service

Hospitality, Travel Arrangements, and Food and Beverage Services