Assistant Manager - In Room Dining

Role Overview

The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Act as liaison between servers, guests, and kitchen.
• Oversee and assist daily operations, including morning, evening, and overnight cleaning duties within corporate SOP format and requisition of necessary supplies.
• Oversee guest selection and ensure proper placement and distribution.
• Responsible for shift staffing and table dressing area.
• Supervise tabletop presentation for meal service.
• Maintain floor presence during shift, greeting and interacting with guests.
• Prepare shift schedules according to hotel occupancy and special functions.
• Handle and resolve constructive guest feedback.
• Possess complete menu knowledge.
• May assist in other F amp B outlet when needed.
• Maintain inventory of equipment, linen, and other supplies.
• Monitor and control POS system with regard to guest checks and hotel reports.
• Assume additional responsibilities in the Restaurant Manager's absence.
• Other duties as required.

• Excellent customer service skills are required.
• Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment.
• Clear & concise written and verbal communication skills in English are required.
• Must be proficient in Microsoft Office, namely Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
• Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations.